Change management is a critical process for any organization that wants to ensure a successful transition and maintain employee engagement. Unfortunately, many change initiatives fail due to negative attitudes and unproductive management behavior. Professional change management consultants can help organizations become part of the 30 percent that succeed in this endeavor. Streamlining processes, centralizing services, and using automation can generate cost savings and improve employee engagement without compromising support or patient care. Leadership is essential for successful change.
Leaders must understand their role and how they can support the program to increase commitment and visibility. A stakeholder engagement plan should be interactive, adaptable, and data-driven to provide an appropriate structure at every level, starting with leadership. This plan should also raise awareness, set expectations, and promote transparency. Including end-user stakeholders in the planning and implementation stages will ensure that the right tools and business processes are designed and developed, resulting in a better employee experience. Communication is key for setting levels, providing transparency, closing gaps, and encouraging adoption.
A communication strategy should identify audiences affected, communication channels, objectives, and governance structure for approving messages. Leveraging blogs, intranets, social apps, and other multimedia options can help create a unified project team and break down silos. Post-implementation evaluations should assess behavioral changes, system effectiveness, and identify trends and gaps. As an expert in change management, I have seen first-hand how effective leadership is essential for successful change initiatives. Leaders must understand their role in the process and how they can support the program to increase commitment and visibility.
A stakeholder engagement plan should be interactive, adaptable, and data-driven to provide an appropriate structure at every level. Including end-user stakeholders in the planning and implementation stages will ensure that the right tools and business processes are designed and developed. Communication is also key for setting levels of understanding, providing transparency throughout the process, closing gaps between stakeholders, and encouraging adoption of new processes. A communication strategy should identify audiences affected by the change initiative, communication channels to be used for messaging, objectives of the initiative, and governance structure for approving messages. Leveraging blogs, intranets, social apps, and other multimedia options can help create a unified project team and break down silos. Finally, post-implementation evaluations should assess behavioral changes resulting from the initiative as well as system effectiveness.
This will help identify trends or gaps that need to be addressed in order to ensure successful change management.
